Support Center.

Contact Support

For account, billing or platform support, please email:

If your request relates to a paid subscription, include the email used at checkout and any order, invoice or payment reference provided by our payment provider.

Support Availability

Support is provided by email. We aim to respond to ordinary support requests within a reasonable business timeframe, depending on request volume and complexity.

Requests involving payment verification, account ownership, suspected unauthorized access or third-party payment provider review may require additional time.

Account Access

We can help with login issues, account access questions, email changes, password reset problems and plan access issues.

For security reasons, we may ask for information to confirm account ownership before making changes to an account, subscription email or access permissions.

Subscriptions & Billing

SPS Analytics subscriptions may be processed by third-party payment providers or Merchant of Record providers. These providers may handle checkout, invoices, taxes, renewals, payment confirmation and certain billing-related communications.

Subscription details, renewal terms, prices and available plan features are displayed at checkout and on the applicable plan page. Please review them before completing a purchase.

Payment Confirmation

After a successful payment, you may receive confirmation from SPS Analytics and/or from the applicable payment provider. In some cases, account access may require email verification or payment confirmation before activation.

If you paid but do not see access in your account, contact us with your checkout email and payment reference so we can investigate.

Cancellations & Refunds

Cancellation and refund terms are governed by our Terms of Service and any terms shown at checkout.

In general, paid subscription access is billed in advance. Refunds are not automatically provided after account access has been activated, except where required by law or where we confirm a duplicate charge, billing error, unauthorized payment, or a material technical issue caused by SPS Analytics that prevents normal access and is not resolved within a reasonable time.

To request billing support, email support@spsanalytics.com with the account email, payment date and payment reference.

Technical Support

We can assist with issues involving page access, loading errors, account login, subscription access, dashboard display, browser compatibility and platform navigation.

Before contacting support, please try refreshing the page, logging out and back in, checking your internet connection, and testing a current version of Chrome, Edge, Safari or Firefox.

Data & Platform Questions

SPS Analytics organizes and visualizes publicly available listed-company information, market-related public metrics, reported company data, third-party data and platform-generated data views.

Platform outputs, rankings, scores, model views and charts are informational software features. They are not individualized financial advice, investment recommendations, trading instructions or brokerage services.

If you believe a data point is outdated, incomplete or displayed incorrectly, please send the ticker, page URL, screenshot if available, and a short explanation of what appears incorrect.

Security & Account Safety

If you suspect unauthorized access to your SPS Analytics account, contact us promptly from the email connected to your account.

We will never ask you to send your password by email. Payment card details are handled by the applicable payment provider and are not collected directly by SPS Analytics support.

How to Get Faster Help

To help us resolve your request faster, include the following when relevant:

• the email address connected to your SPS Analytics account;
• your plan name or order/payment reference;
• the page URL where the issue occurred;
• a screenshot or short screen recording, if useful;
• your browser/device and a concise description of the problem.